Support & Maintenance
Whether you need to urgently resolve production issues, require general maintenance or ad-hoc system changes, ongoing support and maintenance is essential to safeguard your operation.
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Customer Support Portal
We are committed to ensuring your success and business continuity. We offer flexible support packages to meet your operational requirements and our highly skilled, dedicated support professionals will manage every aspect of your technical support cases to resolve issues as quickly as possible.
Flexible Support Plans
We have a range of flexible and affordable support plans which provide offer technical support and ongoing system maintenance. Our customer service team have the experience and knowledge to ensure your systems run smoothly and in the event of any unexpected system failure, will have you back up and running with the minimum of downtime and disruption.
Customer Support Portal
All support plans benefit from access to our web-based Customer Support Portal for effective and efficient case management. Create and track your support tickets and collaborate with our customer service team for timely resolution of issues.
Service Level Agreements (SLAs)
Our Service Level Agreements are designed to offer full protection for your investment and give you ultimate peace of mind, with guaranteed response times. We offer three individual packages, designed to meet your specific operational requirements and budget.
Smart Button for Immediate Response
Costs can escalate quickly in the event of critical system failure, and an effective contingency plan is essential to keep downtime to a minimum. When you have an urgent support requirement, simply push the button and one of our expert support technicians will immediately respond.
Field Service
Protect your operations from disruptive threats such as hardware failure, power outages, incompatible system updates and more. For a rapid and proactive response, take advantage of Astec’s expert Field Service team and keep your operations up and running.
- Rapid field dispatch and emergency breakdown response
- Service milestone tracking and process step guidance
- Troubleshooting and technical support
- Regular system health checks and remedy reports
For further information on our Field Service, or any of our other Support services, contact us.
